Find answers to common questions about booking flights, hotels, tours, visa assistance, payments, cancellations, and travel preparation. If you need help, contact us at [email protected] or WhatsApp +372 8801828.
You can book directly on our website. Select your service (flights, hotels, tours, or visa assistance), enter your details, and complete secure payment. Your booking is confirmed once payment is successful and processed.
Your confirmation is sent to your email after successful payment. It includes your booking reference, traveler details, and full itinerary. If not received, check your spam folder or contact us.
Yes. You can book for others as long as all details match their official documents exactly.
Changes depend on airline or provider rules. Some bookings allow changes with fees, others do not. Contact us with your booking reference to check options.
Travel prices change in real time due to availability and demand. Prices are only guaranteed after payment and confirmation.
Send your request to [email protected] with your booking reference. Refund eligibility depends on supplier policies.
Refund timelines vary by service:
All refunds are returned to the original payment method only. You will be notified by email once processed.
You may be eligible for rebooking or a refund under airline rules. We assist you in submitting your claim, but the final decision is made by the airline. Please note our service fee remains non-refundable in this case.
The airline provides solutions such as rebooking or compensation. We help you understand your options and guide you through the process.
Yes. Payments are processed through secure systems with encryption and PCI-DSS compliant providers. We do not store your card details.
We accept major credit and debit cards and other secure online payment methods.
No. Visa decisions are made exclusively by embassies or immigration authorities. We provide document preparation and guidance only.
We help you understand the requirements for your destination and prepare the supporting documents needed for your application, such as flight itineraries, hotel bookings, and tourist vouchers. We also assist with appointment scheduling where applicable.
The visa assistance service fee is non-refundable, even if your visa application is refused or withdrawn. Visa application fees paid to embassies, consulates, or immigration authorities are also non-refundable. For full details, please refer to our Refund Policy and Terms of Use.
For a complete guide, visit our Travel Documents page.
It is strongly recommended and sometimes mandatory depending on your destination. A good policy covers medical emergencies, cancellations, lost baggage, and repatriation.
Report it immediately at the airline baggage desk before leaving the airport and request a Property Irregularity Report (PIR). Keep all receipts and contact us for guidance on submitting your claim.
Yes. We assist with delays, cancellations, and issues during your trip whenever possible. WhatsApp is the fastest way to reach us for urgent matters.
Please note: while we provide assistance with travel disruptions, all final decisions regarding cancellations, delays, and compensation remain with the airline, hotel, or tour operator. Our assistance is provided on a best-efforts basis.
Contact our team anytime. We are here to assist you before, during, and after your journey.
Email: [email protected]
WhatsApp: +372 8801828
This FAQ is provided for general guidance only. For complete terms, conditions, and legal rights, please refer to our Terms of Use, Privacy Policy, and Refund Policy.
